Article 1 - Purpose
The present conditions govern sales by the company KEEPKOOL, 19 Rue du Sausset, Bat.2 Lot 66, 93290 Tremblay-en-france, France.
Article 2 - Prices
The sale prices of the Articles are indicated in euros, excluding taxes and delivery charges.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company KEEPKOOL. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organisations in your country. We advise you to enquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in Euros.
The company KEEPKOOL reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.
The products remain the property of the company KEEPKOOL until full payment of the price.
Attention: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
Article 3 - Orders
You can place an order :
On the Internet: https://www.ornellaparis.com
Contractual information is presented in French and will be confirmed at the latest at the time of the validation of your order.
The company KEEPKOOL reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4 - Validation of your order
Any order appearing on the website https://www.ornellaparis.com implies adherence to these General Conditions. Any order confirmation implies your full and entire adhesion to the present General Terms and Conditions of Sale, without exception or reserve.
All the data provided and the recorded confirmation will be worth proof of the transaction.
You declare that you are fully aware of them.
The confirmation of order will be worth signature and acceptance of the operations carried out.
A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the e-mail address confirming your order.
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the price indicated.
The payment of your purchases is made by credit card through the secure system.
The debit of the card is made only at the time of shipment of the order. In case of split deliveries, only the products shipped are debited.
Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return costs are at your expense.
In the event of exercising the right of withdrawal, KEEPKOOL will reimburse the sums paid within 14 days following notification of your request and via the same means of payment as that used for the order. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :
The supply of services fully executed before the end of the retraction period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of retraction.
The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the trader's control and which are likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalised.
The supply of goods which are likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, having been delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred for more than 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market which are beyond the trader's control.
The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.
Article 7- Availability
Our products are offered as long as they are visible on the website https://www.ornellaparis.com and within the limit of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.
In addition, the website https://www.ornellaparis.com is not intended to sell its products in large quantities. Consequently, the company KEEPKOOL reserves the right to refuse orders for identical articles.
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.
In the event of a delay in shipment, an e-mail will be sent to you to inform you of any possible consequence on the delivery time that has been indicated to you.
In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
In the case of deliveries by a carrier, the company KEEPKOOL cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments.
Article 9 - Warranty
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by Mail within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 10 - Liability
The products offered are in conformity with the French legislation in force. The responsibility of the company KEEPKOOL could not be engaged in case of non-respect of the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, the company KEEPKOOL cannot be held responsible for any damage resulting from improper use of the product purchased.
Finally, the company KEEPKOOL cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 11 - Applicable law in the event of disputes
The language of this contract is the French language. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have sole jurisdiction.
Article 12 - Intellectual property
All the elements of the site https://www.ornellaparis.com are and remain the intellectual and exclusive property of the company KEEPKOOL. No one is authorized to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written agreement of the company KEEPKOOL.
Article 13 - Personal data
The company KEEPKOOL reserves the right to collect nominative information and personal data concerning you. They are necessary for the management of your order, as well as to improve the services and information we send you.
They may also be transmitted to companies that contribute to these relations, such as those in charge of the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.
Article 14 - Archiving Proof
The company KEEPKOOL will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of the company KEEPKOOL will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.